Shipping costs

For deliveries to Islands, oversee and remote areas (except Germany) a surcharge will appear. If delivery should effect in one of these areas, please contact us in advance to ask for the total delivery costs.

* All prices include German VAT
** If the weight of the goods exceed 25 kg, a second package will be sent at the above mentioned prices.

Shipment tracking

Once we have sent your order, you will receive an e-mail notification stating the tracking number. You can check the status of your package at any time via the link in the e-mail. As a registered customer you will also find the link to follow your shipment in the ‘my account’ area.

Customs duties and taxes on deliveries to a third country (non-EU Member State)

If you have your principal domicile in a third country and we deliver the goods to the appropriate address in a non-EU member state, you always pay the net amount at www.nosugarsugar.de.

All prices at nosugarsugar.de are stated as gross prices (incl. VAT) but as soon as you log in to your customer account or select the destination country in the shopping cart, the VAT of all articles placed into the basket will be deducted. 

Any import taxes as well as any customs duties or processing fees that may occur have to be paid directly to a domestic authority or our service partner (eg DHL). Please note that we will not be able to reimburse you for these costs, in the event of return of the items.